Conference FAQs

I am a Sponsor what do I need to know about shipping?

Shipping Packages to and from the hotel

Please follow precise instructions to ensure your packages arrive properly, on time, and with no surcharges.

When do I ship my booth?

Plan to have your shipments arrive between October 21- October 25. Packages are subject to fees if held on the property after five days.

If you ship in pallets or crates

If you are shipping your items in pallets or crates, please contact Truitt Castle at [email protected] or call (512) 474-2181, as these deliveries may require coordination with the hotel’s loading dock.

Fees & CC Authorization

Fees apply to package handling.

Shipping Fees: Click here for shipping fees

Prior to your arrival, a credit card authorization form MUST be completed. Click here for CC authorization form

All shipments must be labeled as follows:

(Guest Name) (Guest Cell Number)

c/o FedEx Office at Fairmont Austin

101 Red River Street

Austin, TX 78701

(Convention/Conference/Event Name)

All packages should be numbered (i.e. 1 of 5, 2 of 5, etc.)

Bring your tracking information with you

In the event there is a problem locating your packages on-site, it is imperative that you have this information on hand. FedEx will not be able to assist you without a confirmation of delivery. We strongly recommend you monitor the status of your shipment along its route to avoid any surprises.

Collecting Your Shipped Items

All properly labeled shipments will be automatically brought to The Congressional Ballroom on Monday, October 28, for the setup. Packages not properly labeled will result in delays. If anyone has not yet filled out the form, packages will not be brought up to the ballroom until a method of payment is on file.

When and how do I ship my packages after the event?

For shipping items out, please come prepared with your shipping labels as well as supplies for repackaging. The hotel’s FedEx will then remove properly labeled and boxed items from the ballroom for shipment out on October 30. Please reference the attachment for pricing on FedEx handling outbound shipping.

Questions about shipping?

Please Contact:

Truitt Castle | Senior Store Manager

FedEx Office | Fairmont Austin

Office: (512) 474-2181

[email protected]

http://fedex.com/us/office/hotels-conventions/

Audio Visual Needs

If you need to order equipment or an electrical power source for your booth, please use this link to place your order by Wednesday, October 23.

If you have any questions, please contact Brett Hillier at [email protected] or call (832) 458-8231.

What is the dress code?

Business attire is required, including sportscoats, suits, pantsuits, etc.

How can I become a speaker or panelist at the conference?

Is there an attendee list?

To comply with anti-spam regulations, we do not provide an attendee list. However, our networking app allows you to view and connect with other attendees and export their contact information.

Is there a discount for hotel rooms at the venue?

Yes, a courtesy discount is available to all NPLA guests, limited rooms available.

What is my booth number and location?

Booth numbers and locations are determined based on sponsorship tiers and finalized shortly before the event. Please use “TBD” on any shipping or audiovisual documents. Once the necessary details are confirmed, we will provide them to the venue.